All sales are subject to the following terms and conditions:
When you receive your package open it immediately, inspect it and try on any wearable items. Call us with any issues you may have with the order immediately.
If you need to return something, please send an email to firstname.lastname@example.org or call us at 732.886.9556 within 2 days of receiving your order for an authorization # and return shipping address information. We will accept returns and exchanges if they meet the guidelines above and are within 2 days of delivery as long as you have received return authorization #. The items must be resalable unused/unopened in the original packaging (the packaging must not be damaged in any way with the advertising tags intact).
Packages must be postmarked back to our office 3 days from the received delivery date. We require that you return your product using a traceable method like UPS or Parcel Post. MPB Distributing LLC. will not accept returns sent COD. If the Product was damaged in transit, MPB Distributing LLC. requests that you hold the Product and original packaging and call us the same day you sign for it.
Shipping charges of any kind are non refundable. This includes any return shipping on exchanges.
Upon receipt and confirmation of the return, the customer's credit card/account will be credited for the amount of the purchase price of the item and the tax paid (if any), less shipping charges including return shipping. All orders returned will be charged a 15% restocking fee. All exchanges will be charged a new shipping/handling fee.
In cases of the wrong product, damaged or defective product being shipped by MPB Distributing LLC you may choose to have the product replaced with the identical product or the missing element sent out. If the product shipped was not the product ordered, the customer may elect to have the correct product shipped.
Unfortunately a small percentage of the products shipped may have defects or missing elements that make them incomplete. It is not our intention to sell these items but it is impossible for us to thoroughly inspect our manufacture prepackaged products. If your package contains a defective/damaged item call our customer service center to discuss a solution.
Receive the Wrong Item?
While we try hard to be perfect, we are only human. The reality is that sometimes we make mistakes in the fulfillment of orders. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order (e.g. you received an item you did not order) follow the instructions below.
Ship the package back via a traceable shipping method with a delivery confirmation to ensure that we receive your package. Any orders returned without any means of tracking or delivery confirmation will be considered an unauthorized return. We will not be held responsible for crediting your account, if we cannot verify receipt of the return. All costs associated with shipping are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to your charge card for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.
If you are exchanging merchandise for any other reason, follow the directions above and then place a new order for the replacement item on our website. Customer is responsible for all shipping charges including the original shipping charge unless we shipped the wrong item or you received damaged merchandise. In this case, place a new order for the replacement item on our website and ship the original merchandise back via the U.S. Post Office with proof of delivery. Only by shipping through the Post Office will we be able to see your shipping charges and credit you for the correct amount. A refund for the original item and all shipping costs will be given as long as our guidelines are fully met.
Please call our Customer Service department to initiate a claim. Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately if you need. In other cases that may not be possible. Replacement merchandise will be sent and charged until the original merchandise is received back to our warehouse. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us (assuming you don't wish to keep it). If you do wish to keep it, we will refund the difference in price between what you ordered and what you received (assumes the item you ordered is more expensive than what we shipped). If the item you received in error is more expensive and you wish to keep it, you may do so at no additional cost - our mistake.
Please Note: Claims for wrong items received must be made in writing within three (3) days of receipt of your order.
If you allow more than 3 days to go by after receiving your order before inspecting it, we're sorry but there is nothing we can do.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund less shipping charges. Additionally, if the package was refused for delivery, we will also assess a 15% re-stocking fee. We are unable to re-ship orders that are returned to us as undeliverable. If you want to purchase items that were returned as undeliverable, you may place a new order.
Failed Delivery Attempts
Most of the carriers we use will make three attempts to deliver a package. It is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. We are unable to re-ship orders that are returned to us as undeliverable. If you want to purchase items that were returned as undeliverable, you may place a new order.
MPB Distributing LLC. Standard Terms of Sale
All sales are subject to the following terms and conditions:
1. Customer Acknowledgment
Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a Product from MPB Distributing LLC.
2. All Sales Made In New Jersey
All sales shall be deemed made in the State of New Jersey, USA, regardless of the location of the Customer. The Customer agrees that any dispute with N.J. MPB Distributing LLC. arising out of the Customers purchase from MPB Distributing LLC. shall be brought by the Customer exclusively in the state or federal courts situated in the State of New Jersey; and the Customer hereby agrees that such venue is appropriate and that MPB Distributing LLC. agreement to sell and deliver products to the Customer is dependent on this provision.
3. Purchase Price
(a) Prices are listed in MPB Distributing LLC. catalogs and web site, and are subject to change without notice. If there is a case of a price error, you will be contacted for approval before a higher price will be charged. Prices for certain governmental, corporate and institutional customers may be set forth in a bid or other written agreement between the parties.
(b) Payment is due before shipment.
(c) MPB Distributing LLC. collects sales and use taxes for sales made to residents of the State of New Jersey. MPB Distributing LLC. shall not be liable for handling or customs charges for shipments outside the United States.
(d) Shipping terms are: F.O.B. Lakewood, New Jersey. MPB Distributing LLC. will arrange payment for shipping with the carrier, but such costs are the responsibility of Customer. Risk of loss is upon Customer once MPB Distributing LLC. delivers the Product to the carrier. Delivery times are estimates only and MPB Distributing LLC. shall not be liable for delays.
4. Vendor License Agreements
Customer agrees to abide by all license provisions or end user agreement imposed by the manufacturer.
Products sold by MPB Distributing LLC. may be exported from the United States only in accordance with the Export Administration Regulations. Diversion contrary to United States law is prohibited. Customer warrants and represents that it is eligible to receive Products under United States law and agrees to abide by any export or re-export restrictions imposed by the manufacturer.
Note about International Orders:
Items for shipment to countries outside of the United States may be subject to taxes, customs duties and fees levied pursuant to the laws of the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees which are NOT collected in advance or considered in either the price of the merchandise or the transportation costs.
6. LIMITED WARRANTY
(a) MPB Distributing LLC. warrants that it has good title to the Products it sells, and that it has proper authority to promote and sell the Products it distributes.
(b) MPB Distributing LLC. DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, INCLUDING MERCHANTABILITY AND USE FOR A PARTICULAR PURPOSE.
(c) All merchandise is shipped in good condition and is packaged properly. Should a package be delivered to you opened, damaged or tampered with, please notify the carrier immediately. Retain the shipping carton(s) for inspection. Any obvious damage must be claimed with the carrier.
7. LIMITATION OF LIABILITY
IN NO EVENT SHALL MPB Distributing LLC. BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. IN NO EVENT SHALL MPB Distributing LLC. LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM MPB Distributing LLC.. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.
8. Exclusive Agreement
These Terms of Sale represent the complete and final agreement between the Customer and MPB Distributing LLC. for the matters set forth herein, and shall be supplemented only by the prices, quantity, and descriptions set forth in MPB Distributing LLC. invoice for the relevant sale. Terms contained in Customers purchase orders, offers to buy, terms and conditions, and the like shall have no effect.
(a) These Terms of Sale and any transactions made under them shall be interpreted by and be subject to the laws of the State of New Jersey.
(b) In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.
(c) MPB Distributing LLC. shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.
(d) These Terms of Sale may be modified from time to time by MPB Distributing LLC. without notice, and are current as of the date of the then current catalog or web site. Please refer to the current catalog or web site.
Copyright © 2008 MPB Distributing LLC
Copyright © 2011 MPB Distributing LLC.
Web Site Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on My Pawfect Bear's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on My Pawfect Bear's web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by My Pawfect Bear at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on My Pawfect Bear's web site are provided "as is". My Pawfect Bear makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, My Pawfect Bear does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall My Pawfect Bear or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on My Pawfect Bear's Internet site, even if My Pawfect Bear or a My Pawfect Bear authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on My Pawfect Bear's web site could include technical, typographical, or photographic errors. My Pawfect Bear does not warrant that any of the materials on its web site are accurate, complete, or current. My Pawfect Bear may make changes to the materials contained on its web site at any time without notice. My Pawfect Bear does not, however, make any commitment to update the materials.
My Pawfect Bear has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by My Pawfect Bear of the site. Use of any such linked web site is at the user's own risk.
8. Governing Law
Any claim relating to My Pawfect Bear's web site shall be governed by the laws of the State of New Jersey without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.